Wednesday, May 23, 2007

Subtle (?) Signals

I was looking for the meeting room where a client was launching an innovative customer initiative in her stock brokerage firm. It was evening, so the lights in the mahogany paneled office were dimmed. I interrupted the lively debate three well-dressed guys were having about the Red Sox game to ask if they knew where the well-advertised session was being held. None of them knew. A quiet female voice from the dark recesses of the long office said: “It’s through the door right there on your left”.

Carlotta Tyler

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